Refund, Return, and Exchange Policy
We want every Sortees customer to know what to expect if something goes wrong with an order. The following policy explains return eligibility, how to request assistance, and how refunds are handled.
1. Return or Exchange Window
You may request a return or exchange within 30 days after receiving an eligible item purchased directly through Sortees.com. To qualify, the product must be unused, unwashed, unaltered, and in the condition in which it was delivered. Products purchased through another platform are not covered by this store policy.
2. How to Request a Return or Exchange
Email info@sortees.com within the applicable window. Include your order number, the item involved, the reason for your request, and photos if the item arrived damaged or defective. Our support team will review the request and provide next steps. Please contact us before sending an item back.
3. Return Shipping Costs
Original shipping charges are generally not refunded for standard returns. Customers are responsible for return shipping on eligible non-defective products. If an item is defective or arrives damaged, Sortees will provide a return shipping label at no additional charge, in line with the existing published policy.
4. Refund Method
Approved refunds are issued to the original payment method used for the purchase. If that account is no longer available, please contact your bank or payment provider for assistance after the refund is issued.
5. Non-Returnable Items
Sale and discounted items are final sale and are not eligible for ordinary returns or exchanges under the current store policy. Products that have been worn, washed, or altered are also ineligible. These exclusions do not limit any non-waivable rights that apply to defective or incorrect goods.
6. Refund Processing Time
Once an approved return has been received and reviewed, Sortees processes eligible refunds within 5 to 10 business days. Additional time may be required for your bank or payment provider to post the credit.
7. Domestic Orders
Sortees currently ships within the United States only. This store policy applies to orders placed through Sortees.com for domestic delivery.
8. Policy Updates and Contact
We may update this policy on our website. For help with an order, return, exchange, or refund, email info@sortees.com.