Shipping Policy for Sortees.com

Sortees offers print-on-demand graphic apparel and printed mugs. Because items are produced after orders are placed, fulfillment and shipping are separate steps. Review the information below before placing your order.

1. Shipping Destinations

We currently ship to addresses within the United States only. International shipping is not available at this time.

2. Shipping Rates

Shipping charges, where applicable, are displayed at checkout based on your order and delivery address. Rates may vary depending on the products and fulfillment locations involved. Please review the total shipping amount before completing your purchase.

3. Production and Delivery Estimates

The existing website cites an estimated 2 to 10 business days for many orders, including production, but also describes that period as the time before shipment. Because these statements conflict, the final production and transit estimates must be confirmed against active Printify products and shipping settings before publication. Estimated dates shown at checkout or in shipping notifications should reflect the actual fulfillment setup.

4. Tracking Your Order

After your order ships, we will send a shipping confirmation to the email address provided at checkout when tracking information is available. You can use the tracking link to check carrier updates.

5. Lost or Damaged Shipments

If your package appears lost or arrives damaged, please email info@sortees.com with your order number and relevant details. Include photos if there is visible damage. We will review the issue and the available resolution options, which may include a replacement, refund, or store credit where appropriate.

6. Military Addresses

The current policy states that military addresses (APO/FPO/DPO) are served through USPS and may require 15 to 30 business days. This availability and timing should be confirmed with the active Printify providers and checkout shipping configuration before being displayed as a guaranteed option.

7. Delays and Restrictions

Delivery dates are estimates and may change because of weather, carrier delays, production volume, or destination restrictions. If an order requires additional information or cannot be fulfilled as submitted, Sortees will contact you using the details provided with your order.

8. Contact

Questions about production, delivery, or order tracking? Email info@sortees.com and include your order number so we can assist you.